Refund Policy

We offer a 7-day return window, meaning you have 7 days after receiving your item to request a return.

All approved returns are issued in the form of store credit only. We do not offer refunds to the original payment method.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at concierge@nepolondon.com. Please note that returns must be sent to the following address:

Returns address
SW7 5PR, Queensgate Terrace, London

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at concierge@nepolondon.com.

Store Credit

Once your return is received and inspected, we will notify you of the approval. If approved, you will receive your store credit via email. Store credit can be used on any future purchase at NEPO London.